Privacy Policy_{1) Who we are
This policy explains how Retool Repair (“we”, “us”) collects and uses personal data when you use Retool RepairCheck.
Contact: [email protected]
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2) What we collect
When you purchase and submit a RepairCheck, we may collect:
• your email address
• tool information (type, brand, model if known, age/usage)
• fault description and answers you submit
• photos/videos you upload (optional)
• correspondence if you reply for the 14-day re-check or support}We may also collect standard technical data through cookies/analytics (see section 7).
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3) Why we collect it (purpose)
We use your information to:
• deliver your paid Retool RepairCheck by email
• provide support and the 14-day re-check
• prevent fraud/abuse
• improve the service (e.g., refining question prompts and fault patterns)
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4) Lawful basis (UK GDPR)
We process personal data because it is necessary to:
• perform our contract with you (deliver the service you paid for)
and/or
• pursue legitimate interests (service improvement, fraud prevention, record-keeping)
We only use uploads you provide voluntarily for the above purposes.
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5) Payments
Payments are processed by third-party payment provider(s) (e.g., Stripe). We do not store your full payment card details. Your payment provider will process your data under their own privacy policy.
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6) Who we share data with
We may share data with trusted service providers that help us operate the service, such as:
• form submission platform(s) (e.g., Tally)
• email delivery/provider(s)
• payment provider(s) (e.g., Stripe)
• website hosting/analytics providers
We do not sell your personal data.
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7) Cookies and analytics
Our website may use cookies or similar technologies for basic functionality and analytics. You can control cookies in your browser settings. (If you use analytics, keep it minimal and don’t pretend you don’t.)
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8) How long we keep your data
We retain submissions and emails for up to 12 months to support re-checks, handle disputes, prevent fraud, and improve service quality. We may retain longer where required by law or for legitimate business records.You can request deletion sooner, but we may need to keep minimal records for legal/financial reasons.
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9) Your rights
You have rights under UK data protection law, including the right to:
• access your data
• correct inaccurate data
• request deletion (where applicable)
• object to or restrict processing (in certain cases)
• complain to the ICO (Information Commissioner’s Office)To make a request, email: [email protected]
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10) Keeping your data safe
We take reasonable steps to protect your data. No online system is 100% secure, but we use reputable providers and limit access.
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11) Changes to this policy
We may update this policy from time to time. The version on this page applies to your use at that time.